Returns
Your Right to Return
Under EU/UK consumer protection laws, you have a 14-day cooling-off period to return unopened, unused products for a refund. This period starts from the day you receive your delivery.
Return Requirements
To be eligible for a return, your items must:
- Be unopened and unused
- Be in their original condition and packaging
- Be returned within 14 days of delivery
How to Return an Item
Step 1: Contact Us
Email us at within 14 days of receiving your order. Include your order number and the items you wish to return.
Step 2: Prepare Your Return
Once we confirm your return request, carefully package the items in their original condition. Make sure all products are unopened and undamaged.
Step 3: Ship Your Return
Send the package back to us at your own expense. We recommend using a tracked shipping service to ensure your return reaches us safely.
Step 4: Receive Your Refund
After we receive and inspect your return, we’ll process your refund within 14 days. The refund will include the product cost but will exclude the original shipping fees.
Important Notes
- Opened products cannot be returned unless they are defective
- Returns must be initiated within 14 days of delivery
- You are responsible for return shipping costs
- Refunds do not include original shipping fees
- Research chemicals are sold “as is” for research purposes only
Defective Items
If you receive a defective product, please contact us immediately at . Defective items may be returned for inspection and potential replacement or refund, even if opened.
Questions?
If you have any questions about our return process, please don’t hesitate to contact us at . We’re here to help!
Frequently asked questions about Returns
Can I return my order?
Yes, under EU and UK consumer protection laws, you have a 14-day cooling-off period to return unopened and unused products for a refund.
This 14-day period begins on the day you receive your order.
Can I return opened products?
No, for safety and compliance reasons, we cannot accept returns of any product that has been opened, used, or tampered with.
Only unopened and unused products are eligible for return under the cooling-off period.
What are the return conditions?
Returned items must be:
- Unopened and unused
- In their original packaging and condition
- Returned at the customer’s expense (unless defective)
Once we receive and inspect your return, your refund will be processed within 14 days.
What if my product is defective?
Will I get a full refund?
You’ll receive a refund for the product value, excluding original shipping costs.
Refunds are issued to your original payment method within 14 days after we receive the return.
